Twin Disc, Incorporated

Warranty Administrative Assistant

Mount Pleasant, WI
Full Time
Entry Level
Warranty Administrative Assistant

Make an Impact with Twin Disc
At Twin Disc, we design and manufacture power transmission solutions that move industries around the world. We are seeking a highly organized and customer-focused Warranty Administrative Assistant to join our Product Service team in Mount Pleasant, Wisconsin.

This role serves as a critical link between customers, distributors, product service engineers, logistics, finance, quality, and engineering teams to ensure efficient handling of warranty claims, service programs, and customer support activities.

What You'll Do
Warranty & Customer Support
  • Manage the acceptance, processing, investigation, and resolution of warranty claims.
  • Communicate claim status, findings, and resolutions with customers, distributors, and subsidiaries.
  • Coordinate customer credits, invoicing, and financial transactions related to warranty activities.
  • Support return material investigations, product recalls, repair and return programs, and quality-related inquiries.
Data Analysis & Reporting
  • Maintain warranty cost and risk analysis reporting.
  • Analyze warranty and return material data to identify trends and opportunities for improvement.
  • Prepare monthly warranty summaries, financial reports, and general ledger journal entries.
  • Provide recommendations to management regarding warranty budgets and financial performance.
Training & Program Administration
  • Coordinate training schedules, registrations, attendance records, and participant communications.
  • Manage hotel accommodations and logistical arrangements for training programs.
  • Support Extended Warranty and Extended Service Agreement administration.
Systems & Process Support
  • Maintain service-related information within ERP and CRM platforms.
  • Support continuous improvement initiatives for warranty and service processes.
  • Assist with Salesforce administration, service documentation, and customer record maintenance.
  • Help manage ExpressTech and other service support systems.
__________________________________________________

What We're Looking For
Required Qualifications
  • Associate or bachelor’s degree preferred; equivalent experience considered.
  • Minimum of 2 years of experience in customer support, service coordination, aftermarket support, warranty administration, or a related administrative role.
  • Strong proficiency with Microsoft Office applications.
  • Excellent organizational and time-management skills.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities while maintaining attention to detail.
  • Strong problem-solving and analytical abilities.
Preferred Qualifications
  • Experience working with ERP systems, preferably JD Edwards.
  • Experience with Salesforce CRM.
  • Knowledge of mechanical systems, hydraulics, electronics, clutches, gearing, or related industrial products.
  • Familiarity with warranty administration, failure analysis, or product investigations.
  • Experience supporting manufacturing, industrial, marine, off-highway, or power transmission industries.
__________________________________________________

Why Twin Disc?
We offer a supportive and flexible workplace where your expertise truly matters. Our competitive Total Rewards package includes:
  • Flexible work schedule supporting work‑life balance
  • Competitive base salary and annual incentive plans
  • Comprehensive health, dental, and vision insurance
  • 401(k) with exceptional employer match
  • Generous paid time off with a holiday shutdown
  • Wellness Program participation
  • Employee Assistance Program (EAP) with robust resources
  • Opportunity to work with a diverse, high‑performing global team
Equal Opportunity Employer
Twin Disc is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, disability, genetic information, or any other protected status under applicable law.

We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply.
 
Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*