Twin Disc, Incorporated

Customer Service Representative

Racine, WI - Full Time

Our Heritage Benefits Your Future

At Twin Disc, we have a proud history of developing and pioneering transmission and propulsion solutions for equipment that helps power industries around the world. Through innovation, employee ingenuity, and a commitment to excellence, we have become a respected global leader in the markets we serve.

As we continue to grow and expand globally, we are seeking talented, customer-focused professionals to join our team.

Position Summary

The Customer Service Representative serves as the primary communication link between Twin Disc and our customers. This role is responsible for managing customer orders, coordinating delivery requirements, monitoring order status, and ensuring exceptional service throughout the order fulfillment process.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced manufacturing environment while maintaining strong customer relationships.

Key Responsibilities

  • Serve as the main point of contact between Twin Disc and customers.
  • Enter, process, modify, and expedite customer orders accurately and efficiently.
  • Verify pricing, bills of material (BOM), lead times, and order details.
  • Coordinate with Planning, Manufacturing, Purchasing, and Shipping departments to ensure customer requirements are met.
  • Monitor order status and delivery schedules, providing timely updates to customers.
  • Assist with shipping coordination and order expediting activities.
  • Address customer inquiries and route requests to the appropriate internal resources.
  • Balance customer expectations with company capabilities while maintaining strong relationships.
  • Participate in daily management meetings and share customer feedback, market intelligence, trends, and concerns.
  • Support continuous improvement efforts through effective communication and problem resolution.

Qualifications

Education & Experience

  • Bachelor's degree in Business Administration preferred, or
  • Associate degree with equivalent professional experience.
  • Minimum of 5 years of customer service experience.
  • Experience in a manufacturing environment preferred.

Technical Skills

  • Proficiency in Microsoft Office Suite.
  • Experience working with ERP/MRP systems.
  • JD Edwards (JDE) experience preferred.

Communication & Interpersonal Skills

  • Excellent verbal and written communication skills.
  • Strong listening and relationship-building abilities.
  • Ability to effectively resolve challenging customer situations.
  • Proven ability to communicate and collaborate with employees at all organizational levels and across international subsidiaries.

Additional Qualifications

  • Strong organizational and coordination skills.
  • Excellent problem-solving abilities.
  • High degree of accuracy and attention to detail.
  • Strong follow-through and time-management skills.
  • Exceptional customer service mindset.
  • Knowledge of industrial products and manufacturing processes is beneficial.

Work Environment

  • Position is based in Racine, Wisconsin.
  • Occasional travel to customer facilities may be required.
  • No direct supervisory responsibilities.

Why Join Twin Disc?

Twin Disc offers a competitive compensation and benefits package designed to support your health, financial well-being, and professional growth, including:

  • Medical, Dental, and Vision Insurance
  • Flexible work schedule supporting work-life balance
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
  • 401(k) with Company Match
  • Corporate Bonus Program
  • 13 Paid Holidays, including Christmas Shutdown
  • Tuition Reimbursement
  • Career Growth Opportunities
Twin Disc is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, disability, genetic information, or any other protected status under applicable law.

We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply.
 
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